Reviews & Testimonials for Broom's HVAC Burlington

New Furnace and AC, adding new heat run, general service, and repair over the years

We first dealt with Brooms in 2006 when he replaced an AC unit in our first home. In 2007 we found ourselves in a new home that required a new furnace and new AC so we called Brooms having been very happy with them from a previous job. They were very timely in their responses and helped us sort out how to apply for some energy rebates. They did the AC, furnace, humidifier and new thermostat. We have since had them do annual servicing, had them add a heat run into an addition that previous owners had built and left unheated, and just this past week had them into repair/replace a furnace part that after 9 1/2 years had failed. The technician took the time to explain what was going on and gave us a heads up on what we might expect in the next year or so. We had a great chat about the furnace we had, its warranty and so on. He was very knowledgeable and I felt confident in the approach we were taking to repair ( and not replace) the furnace. He also serviced our AC to ensure it was good to go for the season and had a look at our humidification system and made some minor adjustments to it when I mentioned it wasn't really doing the job. These folks have always done good and timely work for us, deliver the work as promised and have always been spot on with quote and actual billing ( no surprises). The technicians that have come out have always been forthright and willing to explain what it was we were paying for. Would definitely recommend to others.